Freshness Guarantee in Irvine
We deliver flowers that look like the photo. With normal care your bouquet stays fresh for at least 7 days, or we replace it free of charge or refund the product price.
What We Promise
with normal care, or a free replacement or refund
no need to send anything back, a photo is enough
you see the finished bouquet before it leaves our studio
email or contact form, we reply within a few hours on business days
How We Keep Flowers Fresh
flowers rest in our cooler at 34 to 38 °F from the moment they arrive
we recut every stem and put it in flower food, wilted stems never make it in
a florist builds each bouquet by hand the same morning and checks it
stems in water, bouquets protected, delivered across Irvine within hours
On-Time Delivery
Pick a 3-hour window (any 3 hours between 8 AM and 8 PM) or Express in 2 hours. If it is a surprise, we do not call the recipient ahead. If we are late or deliver to the wrong address because of our mistake, we redeliver or refund.
Times and ZIP codes: delivery in Irvine.
Change or Cancel an Order
You can change the date, address or card message, or cancel for free, until our florist starts arranging your bouquet. Just email us with your order number.
How to Get a Replacement
email hello@flowerease.com or use the contact form, attach a photo if you can
we reply quickly and look at every case individually
a free replacement or a refund of the product price
we arrange and deliver a fresh one, no need to return the old one
Vases and gifts in original condition can be returned within 7 days, message us first. Refund policy
What Customers Say
Frequently Asked Questions
What does the freshness guarantee cover?
Every bouquet and arrangement. If it arrives damaged or fades within 7 days with normal care, we replace it free or refund the product price.
Do I need to return the bouquet?
No. Send a photo and your order number, that is enough.
What counts as normal care?
Fresh water every 1 to 2 days, a fresh cut on the stems, flower food from the care kit, and a spot away from direct sun and heat.
How fast do you reply?
Within a few hours during business hours, every day.
What if a flower is not available?
Our florist may swap it for one of equal or higher value, keeping the style, colors and size. For special requests, leave a note at checkout.
What if the delivery is late?
If we are late because of our mistake, we redeliver or refund.
Can I cancel my order?
Yes, free of charge until we start arranging it.
How do refunds work?
Approved refunds go back to your original payment method within 5 to 10 business days.
FlowerEase is a local florist in Irvine. Delivery to all 10 Irvine ZIP codes: delivery in Irvine.
