Terms of Service

These Terms govern your use of flowerease.com and any order you place with FlowerEase ("we", "us"). By placing an order you agree to these Terms.

1. Orders and pricing

All prices are in US dollars. Sales tax is calculated at checkout where required. We may refuse or cancel an order if a product is unavailable, if there is a pricing error, or if we suspect fraud; in that case you receive a full refund.

2. Delivery

We deliver to the Irvine ZIP codes listed on our Delivery page. Same-day delivery requires an order by 2:00 PM local time. Delivery windows are estimates; delays caused by weather, traffic or an incorrect address are outside our control. If the recipient is unavailable, we follow the steps in our FAQ.

3. Product appearance and substitutions

Every bouquet is hand-made, so it may differ slightly from photos. If a flower or container is unavailable, we may substitute items of equal or higher value in the same style and color. See our Refund and Substitution Policy.

4. Changes, cancellations and refunds

You may change or cancel free of charge until we start arranging your order. Refunds and replacements are handled under our Refund and Substitution Policy.

5. Accounts and reminders

You are responsible for the accuracy of the information you provide, including recipient addresses and saved dates. Reminder emails and texts are a convenience; we are not liable if a reminder is not received.

6. Intellectual property

All content on this site, including photos, text and logos, belongs to FlowerEase and may not be copied without permission.

7. Limitation of liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order.

8. Governing law

These Terms are governed by the laws of the State of California. Any dispute will be handled in the courts of Orange County, California.

9. Contact

Questions about these Terms: hello@flowerease.com.