Refund and Substitution Policy

7-day freshness guarantee

We want your flowers to last. If your bouquet is damaged on arrival or fades within 7 days with normal care, contact us within that time with a photo and your order number. We will replace it free of charge or refund the product price.

Substitutions

Flowers are seasonal and every stem is checked by hand. If a flower, color or container is not available or not at its best, our florist may replace it with an item of equal or higher value, keeping the style, color palette and size of your order. For special requests, add a note at checkout and we will contact you before making major changes.

Changes and cancellations

You can change or cancel your order free of charge until we start arranging it. After that we may not be able to cancel, but we will always try to help.

Delivery issues

If we deliver late or to the wrong address because of our mistake, we will redeliver or refund. If the address you provided is incorrect or the recipient refuses delivery, a redelivery fee may apply.

How refunds work

Approved refunds go back to the original payment method within 5 to 10 business days.

Contact

hello@flowerease.com or our contact form.